FAQ

About our creations.

Which materials do you use?

All Mr. Potter products have been designed with the environment in mind and  therefore made out of premium-quality ceramics from Vietri and Capodimonte (porcelain) and a variety of sustainable fabrics which have all zero-impact on the ecosystem.

What's the crafting process?

Our ceramic creations are crafted to the highest manufacturing standards. The process is always the same, repetitive and patient, but at the same time accurate and controlled. The whole process from start to completion can take up to 3 days, but luckily enough in Napoli and Sorrento we still have workshops where the artwork is assed against one sole parameter: the work itself. 

What's the weight?

As much as any other accessory in fabric, steel, silver or gold.... basically nothing! 

Ceramic and fabric bow ties: 0.035 Kg

Ceramic bow ties: 0.05 Kg

Braces/Suspenders: 0.04 Kg

Ceramic collars: 0.05 Kg

Is there any risk to receive it cracked?

Not at all. Ceramic is one of the most durable materials available to humans and it turns out to be as much resistent as any other piece of jewellery that you might already have.

Plus, in order to prevent any issue with shippings, we have carefully designed a highly protective branded packaging and had it tested with successful outcomes. 
However, if something goes wrong, you can still return your cracked Mr. Potter for free and get a new one by contacting our crew at support@mrpotterstore.co.uk.

Is it Possible that my bowtie/braces/collar gets broken while I wear it?

Nope. We spent quite a lot of time selecting our product portfolio and before making any decision we have taken comfort and safety very seriously. We guarantee that once you wear it, nothing is going to happen unless you drink too much, jump into a car and believe to be in Bedfordshire XD. As long as you handle it with care, all our creations have been proved to be highly durable.  

How can I be sure that Bowties/Braces/Collars fit my size?

No worries, all products have been designed for one-size-fit-all.

Does Mr. Potter offer a warrenty upon purchase?

Since there are neither mechanical nor electrical parts and all damages may be caused just by misuse or accident, we do not offer any warranty.

 

Shipping & Returns.

How much does Mr. Potter charge for shippings?

We want to give our customers the best virtual shopping experience and for doing so we believe that customers shouldn’t mind about shipping at all. As a consequence, all our product prices include a fully tracked shipping service with delivery signature.

How long does shipping take

The average shipping time is between 1-3 working days via Royal Mail Tracked Service. For International deliveries, time varies upon geographical area.

Can I return a product if I am unsitisfed with it?

Absobloodylootely! Any unworn product can be returned for exchange or  refund within 14 working days from delivery. Product exchanges are completely free of charge throughout the UK, whereas refunds will be subject to a 10£ shipping fee. International customers are subject to a 7.99£ shipping fee for either exchange or refunds.

Please, email us at support@mrpotterstore.co.uk to schedule your product return. For more information, see our Return Page.

 

Payments & Security.

What payment methods do you accept?

Mr. Potter's store accepts most major credit cards such as Visa, MasterCard and American Express regardless of whether or not they are linked to a Paypal account. All other debit and credit cards are accepted and securely processed only if linked to a Paypal account that can be easily and quickly created here.

How secure is this store?

Our online store uses Shopify Payment System  and Paypal Express Checkout to process payments. They automatically encrypt your confidential information in transit from your computer to ours by using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Partnerships.

How do I become a Mr. Potter reseller?

As part of our vision, we believe that in a 10-year period shopping will be a 100% virtual experience. The reason of this claim lies into the fact that online shopping does not involve middle men and therefore turns out to be much more beneficial for customers. However, since we understand that many customers may still prefer offline shopping, we invite any luxury brand distributor and shop interested in our brand to email us at info@mrpotterstore.co.uk.  

How could I partner with Mr. Potter?

We believe that great things happen as a result of common efforts and therefore we are constantly looking for new out-of-the-box partnerships capable of surprising our customers. However, we also believe that the most difficult part of building a great brand is saying “nope” to inconsistent collaborations. As a consequence we invite any brand, artist, blogger, service provider and writer to e-mail us at info@mrpotterstore.co.uk. and we promise to carefully consider all the details of your proposal.